Refund Policy

Due to the COVID-19 situation, we are currently operating under a pandemic specific refund policy.   Punch cards or active monthly memberships from March to September when we were closed are refundable.  (PLEASE NOTE that due to a recent change in ownership of the gym, we no longer have access to our old software and therefore any refunds that are to your original payment method will have to be resolved via opening a dispute with your bank or credit card company – Thank you for your understanding.)  Punch cards will not expire until after the pandemic is over and businesses in Northern Virginia are again fully open. 

For private lessons, your booking is refundable up until 24 hours before the lesson. Unfortunately, cancellations or rescheduling within the 24 hour window cannot be refunded due to the cost of specialized staffing.

Single class purchases are currently refundable up until 2 hours before the class start time.  Within the 2 hour window, purchases cannot be refunded.

If you have any difficulties with processing refunds or specific questions about our pandemic policy, please reach out to our Operations Manager at michele@urbanevo.com.

Class Policy

Please be courteous to other students and our coaches and make sure you arrive for your class on time. The cut-off for late joining is 15 minutes. After 15 minutes, you will not be allowed in the class and your class will not be refunded or returned.

Please make sure you are signing up for the correct class. All classes except Nano classes require Introductory classes to their program. (Example: Level 1 Aerials class requires Intro to Aerials, White Band Parkour class required Intro to Parkour, Level 1 Gymnastics class requires Intro to Gymnastics).