• Due to the COVID-19 situation, we are currently operating under a pandemic-specific refund policy.  Punch cards or active monthly memberships from March to September of 2020 when we were closed due to COVID are refundable.  (PLEASE NOTE that due to a recent change in ownership of the gym, we no longer have access to our old software and therefore any refunds that are to your original payment method will have to be resolved via opening a dispute with your bank or credit card company - Thank you for your understanding.)  Punch cards will not expire until after the pandemic is over and businesses in Northern Virginia are again fully open. 
• All other membership and punch card purchases are final sale and cannot be refunded.
• For private lessons, your booking is refundable up until 24 hours before the lesson. Unfortunately, cancellations within the 24 hour window cannot be refunded due to the cost of specialized staffing. To RESCHEDULE a private lesson within the 24 hour window, you can reschedule for half the cost (no less than $35). The remainder will not be refunded. To do so, you must email info@urbanevo.com in the 24-hour window. After that, the half-cost offer will expire.
• Single class purchases are currently refundable for store credit up until 2 hours before the class start time. Within or after the 2 hour window, purchases cannot be refunded.
• If you have any difficulties with processing refunds or specific questions about our pandemic policy, please reach out to our Operations Manager at info@urbanevo.com.

Summer Camps

• Summer camps are refundable up to two weeks before the camp start date. They are refundable as store credit only up to one week before camp start date. Camps are nonrefundable less than one week before camp start date.

• Please be courteous to other students and our coaches and make sure you arrive for your class on time. The cut-off for late joining is 15 minutes. After 15 minutes, you will not be allowed in the class and your class will not be refunded, rescheduled, or credited.
• All classes are by online reservation only. We do not accept any drop-ins. You can sign up for a class up until 2 hours before the class starts. You can register for a class up to two weeks in advance.
• ALL classes require Introductory classes to their program, even if you have prior experience. (Example: Level 1 Aerials requires Intro to Aerials, White Band Parkour requires Intro to Parkour, Level 1 Gymnastics requires Intro to Gymnastics). There are a few exceptions: Yoga, Nano class, and Family Silks do not require Intro. This is so we can get to know you and you can get to know us, and we can make sure that you are following all safety protocols. If you want to skip the Intro, click here to sign up for a private lesson .
• Private lessons are one-on-one. If you would like to book a semi-private lesson, please email info@urbanevo.com.

We'd like to thank you again for your support and patience as we all navigate COVID and how to move forward.  Our number one goal is to stay safe. Here are the some of the ways we are helping to stop the spread of COVID-19.

• Face masks required
• Pre-screening with non-invasive thermometer and checklist of symptoms
• Sanitization stations and plexiglass barriers are installed
• Extra cleaning before and after every class
• Maintaining a distance of at least 6 feet
• Reduced class capacity
• Reservation only – no drop-ins